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Just like Dolly, we're workin' 9 to 5 from Monday through Sunday.
Whilst most questions can be answered in our FAQs, please feel free to send us a note.
We'll read every word!
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HAVE QUESTIONS?
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We’re so glad you asked! We offer FREE tracked delivery to all UK mainland addresses. You’ll find further information concerning our shipping charges and subsequent timeframes for express and international shipment options at checkout.
We do our best to dispatch your flo within 1 business day of purchase. Exceptions may occur if there is a question regarding your order, in which case we will contact you directly. If you have questions concerning the status of your item, please get in touch with us at hello@theflocompany.com
2-day and overnight orders should be placed by 11:00am GMT for quickest delivery. Expedited orders placed after then will require an an additional business day for processing. This excludes weekends and bank holidays. All "Delivery by" dates are estimates and not guaranteed.
We reserve the right to split up the shipping of any order and cannot therefore be held responsible for the consequences of delayed delivery.
Please note that delivery timeframes run from the date of your despatch confirmation e-mail.
Yes, we ship worldwide! To find out which countries we deliver to, you can select the product you want, and checkout to see a list of shipping destinations available to choose from, before officially placing your order.
Please bear in mind that we’re forever expanding our reach here at flo, so if we don’t ship to your country yet, we’re coming for you soon!
Alternatively, please feel free to email hello@theflocompany.com to suggest that your country be added next!
Yes, for certain regions we do offer express delivery! If applicable, it will appear as an option during checkout.
Yes, all flo orders are tracked for your convenience! You will find your tracking link and number in your dispatch email once your order ships. Please bear in mind that the status of your parcel may take a couple of hours to update.
If you are worried about the amount of time your flo is taking to arrive, don’t sweat! Please consult this page for more accurate shipping times.
If you haven’t received a dispatch email or have any issues with your order, please reach out to our friendly Customer Service team who will be happy to help! You can do this by emailing hello@theflocompany.com